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  1. Recollection Help Center
  2. Orders

Orders

Ordering on the website

  • My order is a gift, can I leave a note, can you wrap it?
  • Why is my discount code not working?

Modify or cancel

  • Cancellation policy
  • The product is no longer in stock, what can I do?
  • How long do I have to cancel my order?
  • How do I cancel my order?

Order follow-up

  • How do I cancel an order whose delivery date has been postponed?
  • My product is being restocked, can I change it?
  • How do I track my package?
  • How do I know where my order is?
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